SAP PM Maintenance Processing

Chapter 1: Maintenance Processing in the R/3 PM System

Processing unplanned tasks in the PM System can be divided into the following steps:

1. reporting a malfunction or a problem in a system or system part, in other words describing the condition of the system
2. requesting a maintenance task
3. creating a maintenance order and planning the work
4. releasing the maintenance order
5. executing the order
6. completing the order and confirming completion of the order
7. entering technical information such as findings, cause and downtimes, activities
8. completing the order and the maintenance notification, storing the relevant data for valuations and for planning future maintenance activities

The organization of your company, and in particular of your maintenance department, determines which employees perform these steps in which areas, and the amount of detail in which the data for the individual steps needs to be entered. For example, one company may plan a task in great detail, while another company will only plan a rough outline for the same task.

The diagram below provides an overview of the major steps in maintenance processing for unplanned tasks:

Steps 1, 2, 7 and 8 refer to the maintenance notification and are therefore described in this. The other steps refer to the maintenance order and are described in PM Maintenance Orders. The link between maintenance notifications and maintenance orders is described briefly in Link Between Maintenance Notification and Maintenance Order.

SAP PM Maintenance Processing